• You can find answers to the most common questions about online shopping below.

At Mithrapack, we value user experience and strive to provide transparent, fast, and reliable service at every stage. From order to delivery, and from payment options to return policies, we’ve compiled the most frequently asked questions for your convenience.

1. How is the quality of your products guaranteed?

All packaging solutions offered on Mithrapack Store are produced from high-quality, recyclable materials and undergo comprehensive quality control testing prior to shipment.

2. How do I select product variations when placing an order?

Each product page includes options for thickness, size, and quantity. Before adding a product to your cart, you can select the appropriate variations using these dropdown menus.

3. How do returns and cancellations work?

You can initiate your request via the Returns or Cancellation buttons under the Orders section. If your request is approved in accordance with our policies, your refund will be processed promptly.

4. Who pays the shipping cost?

All purchases made from Mithrapack Store include free shipping. For information on return and cancellation shipping policies, please visit our Legal Information page.

5. When will my order be shipped?

Once your payment is confirmed, your order will be shipped within 24 hours. Delivery times vary depending on your location and the selected courier service.

6. Can I ship to a different address?

Yes. You can have your order delivered to a different address by entering a new shipping address during checkout.

7. How can I track my order status?

When your order is shipped, your tracking number will be shared in the Orders section. You can then track your shipment on the Order Tracking page.

8. Do you accept returns for packaging products?

Yes, returns are accepted for unopened and unused packaging products within 14 days of delivery.

9. What payment methods do you accept?

We accept various payment methods including credit and debit cards, iyzico, bank transfers, and EFT. For details on secure payments, please refer to our Legal Information page.

10. What should I do if my order is incomplete or incorrect?

If you receive an incorrect or missing item, please contact our customer service team immediately. After verification, the correct product will be sent to you as soon as possible.

1. Why Choose Mithrapack Packaging?

Mithrapack is built on a strong industrial heritage and powered by a dynamic, creative team. This allows us to deliver exceptional service and develop fast, high-quality solutions for our customers. Beyond packaging production, we integrate the latest technologies into our processes to help our clients save both time and cost.

2. What is the customer experience like at Mithrapack?

At Mithrapack, customer satisfaction is always our top priority. We aim to build long-term, trust-based relationships with our clients. With transparent, straightforward, and efficient communication, we ensure a smooth and positive experience. Guided by a win–win philosophy, our goal is to exceed expectations at every stage of collaboration.

3. Can you tell us about your eco-friendly packaging solutions?

Mithrapack is committed to environmentally responsible production. We offer recyclable, recycled, and biodegradable packaging solutions, helping our customers make sustainable choices. By raising awareness about eco-conscious packaging, we aim to contribute to a greener future.

4. Do you provide support for packaging design?

Yes. Our experienced design team offers creative and effective packaging design services tailored to your brand and target audience. We present multiple design options to help you make the most suitable decision for your product and market positioning.

5. Which printing techniques are used in your flexible packaging production?

We use a variety of printing technologies such as flexographic, gravure, and digital printing. The choice of technique depends on the project’s requirements and customer expectations.

6. How long does it take to deliver custom orders?

Once your order is confirmed, the average delivery time is 7 business days. Mithrapack operates with a strong commitment to timely and complete delivery.

7. Do you produce shopping bags?

Yes, we manufacture high-quality shopping bags that reflect your brand’s identity. We offer a range of options — printed or unprinted, reinforced or non-reinforced — to meet the specific needs of your business.

8. Do you produce courier bags?

Yes, we produce durable and secure courier bags tailored to the needs of the e-commerce sector.

9. Do you produce doypack pouches?

Absolutely. Doypack pouches are a key part of our product range. Ideal for food and other products, they help preserve freshness while providing convenience and visual appeal.

10. Do you produce vacuum bags?

Yes, we manufacture vacuum bags designed to extend product shelf life and maintain freshness, ensuring optimal product preservation.

11. What is flexible packaging and where is it used?

Flexible packaging refers to packaging made from pliable materials that can easily conform to the shape of the product. It is widely used across industries such as food, textiles, cosmetics, pharmaceuticals, and industrial goods. Made from materials like polyethylene (PE), polypropylene (PP), or polyester (PET), flexible packaging offers excellent protection, easy transport, and extended shelf life — and can also be customized with branded prints.

12. How do your packaging solutions add value to my brand?

Packaging is more than just protection — it’s a powerful communication tool for your brand. At Mithrapack, we design distinctive, high-quality packaging that reflects your brand’s identity, enhances recognition, and helps drive sales growth.